Effective Date: 16/08/2024
1. Services Provided
Eco Focus Cleaning offers residential, commercial, and specialty cleaning services across Brisbane, from the Gold Coast to the Sunshine Coast. All services use eco-friendly, non-toxic products, unless otherwise requested.
2. Bookings & Access
Bookings can be made via our website, phone, or email.
Access must be arranged prior to the scheduled service (key, code, or someone present).
If access is not possible upon arrival, a call-out fee may be charged.
3. Pricing & Payments
All pricing will be confirmed at the time of booking or quoting.
Payment is due on the day of service unless agreed otherwise.
We accept credit/debit cards, bank transfers, and cash.
Recurring services may be billed weekly, fortnightly, or monthly by arrangement.
4. Cancellations & Rescheduling
Please provide at least 24 hours’ notice for cancellations or rescheduling.
Cancellations within 24 hours may incur a fee of up to 50% of the booking amount.
Missed appointments with no notice (no-shows) will be charged at full rate.
5. Satisfaction Guarantee
If you are not fully satisfied with the service, please notify us within 24 hours.
We will return to re-clean the affected area at no additional charge.
6. Liability & Insurance
We are fully insured for public liability and property damage.
In the unlikely event of damage, please notify us within 24 hours. Claims reported outside this window may not be eligible.
Eco Focus Cleaning is not liable for pre-existing damage, wear and tear, or unsecured valuables.
7. Client Responsibilities
Please ensure the property is safe and accessible for our cleaners.
If pets are present, please secure them during the cleaning session.
The client must inform us of any special instructions or areas to avoid prior to service.
8. Eco-Friendly Policy
We only use biodegradable, non-toxic cleaning products that are safe for people, pets, and the environment. If you have allergies or product preferences, please let us know in advance.
9. Recurring Services
Discounts for recurring bookings are applicable only if the service remains continuous.
If service is paused or canceled without notice, regular pricing may resume.
10. Right to Refuse Service
Eco Focus Cleaning reserves the right to refuse or discontinue service if:
- The environment is unsafe for our staff
- The client behaves in a threatening or inappropriate manner
- Payment terms are not met.
11. Changes to Terms
These terms may be updated at any time. Continued use of our services constitutes acceptance of the current terms.
12. Contact Information
Eco Focus Cleaning
Website: www.ecofocuscleaning.com
Phone: 0494 150 300
Email: Info@ecofocuscleaning.com